The complaint has been investigated and resolved to the customer’s satisfaction.
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Travelgenio has left an official reply on this complaint.
Hello, my name is Hien Do and I bought 2 tickets SGN-TPE, TPE-YYZ. However, I found the flight SGN-TPE will be operated by Eva Air had canceled due to COVID-19. Because of this circumstance, I would like you to full refund my ticket as soon as possible. My booking code are TG5EXN and MEJDD4 . please confirm my request and reply. Thank you.
My email: DOHIEN25071998@gmail.com
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Travelgenio has left an official reply on this complaint.
Hi, I made a booking on 03/03/2020 and received a confirmation email but no E-Ticket. Then, I received another email saying my booking has been cancel despite i have already paid for the flight ticket
I called TraveGenio but I can't contact with customers services.
I have sent email and still haven't had a reply. I need my money to be released back to bank...