I have had this system for about 6 years in my own hoe. It has worked fantastic. I am a plumbing contractor and I do a lot of water treatment. I like this system and recommend it to my customers. It sounds to me like the original poster (complaint) was too cheap to have a plumbing contractor come in and properly install this unit. Not sure why Vitasalus is responsible for this as they are just the manufacturer. It's a pretty straight forward install in most cases.
Mark Klapp
AM Plumbing LLC
