Dealing with them for almost 3 months to get my filters, and after several phone calls to check on my order, I finally gave up. First they blamed the 7 week delay on Watts Premiere, where they supposedly get their filters from, then they said some where in shipping a mistake was made. I have now paid for more than I received, but I gave up, as I had no more patience to deal with them. Steve, Robert, and Misty were all pleasant enough and always apologetic, but the only one who seemed to know anything was Misty, who apologized over and over. Finally, I will never deal with them again, there are others who sell these filters without any of the problems I encountered with Vitasalus. Good riddens!