Aamco 5911 Chimney Rock Road
Houston, Texas 77081
Around the middle of July we took our Buick Enclave into Aamco for two lights that were on. One light was a traction control and the other was the C/E light. We left the vehicle. They called back and had a laundry list of different things that had nothing to do with the original complaints. They said the transmission was bad, brakes, cooling system, catalyst system and rear wheel sensor. None of those complaints were present before dropping the vehicle off. Definitely the transmission was not jumping or missing. They said they were going to charge around $3000 for everything. I said that my wife and I would discuss some things and would call back. When we called back they increased the price to over $4000. I decided that we would not get the work completed so we would come pick the car up. Ron Smith stated that they already ordered the transmission from out of town so we could not come pick it up because they already paid for the transmission and they would loose money. "Go figure." It didn't make sense. My wife stated to let them fix car since we were out of town due to our son's injuries. We returned to Texas and paid for the repairs hoping all was well. Found the inside of the car was very dirty, running very loud and jerking while driving. We told manager at Aamco about the problems. He advised that the car is under warranty, drive it for a while and they would repair any problems.
On 08/08/18, one week later we returned car and told them the car was still running very loud and still jerking while driving. In addition the steering was hard and it would shift hard when put into reverse. They advised there were other problems having nothing to do with the previous repairs.
Took it to the dealership they had advised the power steering pump vein was scorched. Apparently, when Aamco worked on it they had burnt the lines to the power steering pump. Dealership also said the motor mounts were grounding out, new catylitic converter but down sprout cracked and leaking exhaust fumes where the new catylitic converter is connected. We were advised to return problems back to Aamco for corrections since we spent so much money with them. Returned car back to Aamco. Ron Smith and Beal, advised that they were not going to fix anything. It was not their problem. They talked to us real nasty and like we were second class citizens. We spent a lot of money and the only thing we wanted was our car fixed and to treated with dignity.
I advise anyone to never take your car to this Aamco at 5911 Chimney Rock Road, Houston, Texas 77081. They will trick you. Speak nicely, price changes upwards, hold your car hostage and will not stand behind their work. They are not trustworthy. They have the worst customer service I have ever experienced. Your car will come in with minor problems and leave with major problems. Please, please, please do not take your car to this shop. I beg you!
