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ColetteP

SY
Registration date: Sep 28, 2018
0 helpful votes

ColetteP’s comments

I had the same problem. I've made the same $150 purchase several times this week, hoping to get them while they are still on sale, and I've been told over and over they are unable to verify my billing info, with no specifics. Usually when a billing address is incorrect, the order should be stopped at the point of sale. Instead, it appears to go through until I realize the next day that it's yet again refunded. I just made a purchase on Amazon, which went through with the same billing info. I tried 3 (working) cards including a PayPal card. I also returned an item for $19.99 and received a $15 gift card - not sure if that was for the return or the inconvenience of them not being able to fulfill a previous order. Their customer service consists of form letter emails with no real explanation.