i sent BML a $1000 payment, because of a bank screw up, it was reversed...
i cleared the issue up with my bank, resubmitted the $1000 payment (no one at my bank told me that BML could resubmit the original payment, i didn't know because i've never bounced a check in my life) so BML got $2000 from my account, great, except for the fact that now i can't pay my mortgage, their customer service reps, and Marie the "supervisor" are useless...
when the useless CS rep can't help you and offers to transfer you to a supervisor, make sure it isn't the "lavatory supervisor" or "break room coffee machine supervisor" make sure they're transferring you to a supervisor who can actually help with your issue...
i've called my congressman's office (barney frank conveniently!) and i've called channel 6's "Fraud Busters" i've also given fraud busters this complaint's web address, they're "Very interested in investigating this online payment company's fraud." and our state's attorney general is BIG on consumer rights, no doubt he'll sue the ### out of these f***ing as****es...
unfortunately, that doesn't get my mortgage paid...
