I took my pay check dated 8/13/2018 to the bank and deposited it thinking they will put all of my funds into my account the bank but they did not. They only put 400 saying the need to confirm funds . Really with the company your connected to. I was told if I would have come inside to a teller I could have gotten it posted same day or gotten the whole amount of my cash. I explained i needed to purchase airline tickets for a funeral This coming saturday and was told they could not do anything no overdraft, no credit, nothing. So I shared with the banker I watch a guy ask for exception and the manager gave credit. He said his branch did it too much so they we personally stripped of their rights. So I said basically you are holding my funds hostage my job does not have hold on it and there is a number on the check to verify funds if necessary. Nothing. I actually work for a huge payroll company and we use them as a bank not to mention I have had my accounts with them for over 10 years or more. They get a direct deposit from me and my husband every week like clock work. We have had no over drafts nothing. I explain the cheapest tickets I found only had two seats left and could not wait until tomorrow and they just kept telling me BS. So as a result the tickets will be higher tomorrow and may have to miss funeral. I will be canceling all 6 of my accounts and going to another bank who appreciates the longevity, and good standings of their clients. Sandy, CJ from Wells Fargo call center and the Aurora branch off of Havana Your service was not good. Oh and I will be speaking with my job about your service as well maybe I can get them on board with me. Really said and I will find out if illegal for you to hold my funds for a day. Thanks for showing your appreciation. I will share with anyone who will listen.
