I went to your store in Grapevine Texas. (Grapevine Mills Mall) I went in to find a usb adapter for my GPS unit. I handed it to the employee by the name of Trey. He then dropped it on the floor! His statement was "it will be okay, you can't get a signal in here anyway since we have a copper roof here." He did not find a adapter for my GPS, but then tried to sell me a card reader! I told him I didn't need one, I have one already. My husband and I left the mall at that point. I took my GPS out of my purse, connected it to the window/dash, plugged in the DC adapter, turned it on and it was on a screen showing the location of the mall...the words "Grapevine Mills" (Street/Lane/Road), which of course is where he dropped it! I thought that while driving it would change but it didn't. I turned it off to reset it. I left it off for 5-10 minutes several times while taking my 45 minute drive home and it still was stuck on that screen! I took the SD card out hoping that would help, it didn't. When we got home, I called the store back and spoke with the employee Trey. He told me that he was sorry he dropped it, but that I needed to call the manufacturer of the GPS for assistance since this was not a brand that Radio Shack carries and that he could not assist me. He made it seem that it was my fault! I advised him that I was not the one that dropped it and it had never been dropped and was working perfectly before I even entered the store! I just wanted the adapter so I could download the updated maps. He then said he could not help me and hung up. Seriously furious at this point, I called the Radio Shack Customer Service number [protected] and was told by that person that they could not help me and that I would have to call again tomorrow due to them being in Florida and that they could not assist me since they only handle web problems and this was very unfortunate and he knows that Radio Shack would make this right and replace my GPS. And, this was "customer service" not being able to help? Anyway, I then called my local store here in Mansfield. (This is the store I normally go to and trust) I spoke with Aaron, the manager, and explained what had happened. He couldn't believe how I have been treated and gave me the phone number to a District Manager named Ken Bowers and a Tina Gustin at [protected]. He also advised that Risk Management should be notified so this can be taken care of as soon as possible. Since this happened after business hours Thursday January 3, 2017, no one could do anything. I am very upset because this salesperson at your store basically blew me off and broke my GPS. HE DROPPED AND BROKE MY GPS, I didn't do it, he did and he is refusing to take any responsibility!
To Whom It May Concern:
I purchased a pair of glasses from your Eyemasters #65 store in Arlington Texas on June 26, 2009 with CASH, no insurance. The person that helped me took some time and helped me find the perfect frames. I told her and showed her the glasses I would be replacing. The lens are Nikon with Progressives and Transitions, AR, Scratch Resistance. I can see all around with no problems. The new ones I got at Eyemasters were awful! I could not see in them and they gave me headaches and ill. When I picked up these new glasses, the person that dispensed them, looked at me old ones and stated that these new ones will be hard to get used to and are not near as good a lens as my old ones. He was right! I've tried to wear them, but I can't without getting headaches and ill. I called this morning and spoke with Brian in the lab. I explained the situation and he advised me to speak with the GM Brad. I understood that lunch would be between 12 noon and 1pm so I arrived at 1:45pm. Both were at lunch so I didn't get to see them until around 3:35 - $4:00. Brad was very nice and did the paperwork for the refund. He stated that the progressives were aligned wrong for one thing and a lens that would work better for me, your company does not offer. I wanted my money back then, but was told that it had to be issued by check from corporate. That is ridiculous! I paid in cash and wanted my money back right then! I can't replace my glasses until I get my money back! It is bad enough that I had to wait to get these in, they weren't correct, now I have to order them through somewhere else and wait another 10 days AFTER I get my money back from your company! So, I get to run around without glasses since my old ones are broken, hence why I got another exam and wanted to buy new glasses from you. I NEED MY MONEY BACK NOW! I understand that you don't want your stores to have too much cash on-hand, but they didn't deny taking my $279.99 in cash. Suppose I would have used a credit card and then told my credit card company I was disputing this because of the error? They would have refunded the money back to me and I still would have your glasses! Someone really needs to review this policy! I didn't use insurance, so there really should not be an issue. I need my new glasses NOW. Please contact me asap and advise where I can pick up my check. I should not have to drive down to San Antonio to get it nor have to wait to receive my money. Your company would not have ordered my glasses without me paying for them first, because you didn't trust me to purchase them. Now, I'm suppose to trust you to the point that I will receive my check/cash in a timely manner? I want to pick up my check/cash from your store in Arlington Texas at The Parks at Arlington Mall Tuesday, July 7, 2009. I'll expect a call from you all in the morning. I tried calling your customer service from 4:15p until 5pm Monday with only receiving voice mail. Brad had also tried to call you all. He also tried faxing the refund but the lines were busy. I even spoke to someone in another department there and she spoke to the person at [protected] and that person said to transfer me to her. When she did, I got her voice mail too! Then, I called [protected] and spoke with John. He personally went over to customer service to find someone and everyone but 1 person was gone! He said she was on a call and he knew that when she got off that call, she was leaving. As I stated, no one answered the phone even prior to closing time! Ridiculous! I need to pick up my refund tomorrow.
Rosalyn L. Newman
[protected]
Refund Number 270134
Orig. RX Number 269695
UPDATE:
I received a call today from Julie at [protected]. She was very rude and the only reason why she called me back was because I left a message on her voice mail and since another employee transferred me directly to her line, there is a record. She gave me a BS story that by paying cash, it isn't as safe as paying with a credit card and that the stores don't like having a lot of cash there. They accepted the cash gleefully! They didn't state that they would prefer another form of payment. She stated that it would be at least 14 days before I would receive my refund even though the cut off date for checks is tomorrow (Wednesday). She stated that tomorrow's cut off is for refunds that were processed 2 weeks ago. This company really lacks customer service and for them, it is the bottom line...getting to keep your money as long as possible or completely. For all of the voice mail messages I've left, I've only received 1 call back. I was told that a manual check can be issued by the Territory Director and Brad, the GM is trying to contact him for verification of that. But, so far, nothing has been really accomplished other than my blood pressure rising and my very ugly view of this company and it's policies. They were quick to tell me when I paid for the glasses that I could get a refund within 30 days of purchase as well as when I picked up the glasses. At no time did they mention that a check would have to be issued...even though I paid them with cash in their store. I am posting this letter to all online complaint boards so others will know exactly what kind of company Eye Care Centers of America aka Eyemasters and their other subsidiaries are and how they operate.
UPDATE:
I did receive my refund pronto AFTER speaking with a district manager.
I received a response from the BBB and Lenscrafters is stating that I did not request any enhancements when originally quoted...BULL, I stated exactly what I wanted and it was understood...the employee is just trying to cover her butt! That's why the employee had to call her lab to verify my request...DUH!
I've been passing this information to employees of AT&T so they will know what to expect from this company. My advise, shop anywhere else but Lenscrafters...from what I have seen thus far, the online prices are much better for the same products. Even using insurance, you actually get a better buy not using the insurance except to send in the receipts for reimbursement. These big chain Eyecare companies that accept insurance are really a ripoff anyway. When these stores have any kind of special, you can't use the insurance anyway!
Radio shack did replace my unit with a different one since they didn't carry the one I had. I really don't like it as much as my original one, but they did honor a replacement.
Here is the first blog with photos:
http://msrozz-complaints.blogspot.com/2010/01/emails-to-and-from-w-surplus.html
UPDATE:
Here is an email I just received from them and my response to it:
Re: Proxibid Auction
Mon, February 1, 2010 3:02:56 PM
From:
Rosalyn Newman
View Contact
To: A & W surplus
I only speak the truth. You are the ones that didn't send what you pictured in the auction. Have your attorney call mine.
From: A & W surplus
To: Rosalyn Newman
Sent: Mon, February 1, 2010 3:00:27 PM
Subject: RE: Proxibid Auction
Due to your slanderous statements posted on the internet we will be having our attorney contact you. You are spreading slanderous lies because you failed to read what you were bidding on.
Thank you
A & W Surplus and Auctions
3330 N. Duke Ave
Fresno, CA 93727
Ph-[protected]
Fax-[protected]
www.proxibid.com/awsurplus
I had the same thing. then, I was threatened regarding posting this information about them. if you do a search for a & w surplus on this site, you will see my post and I also have a blog about it with pictures!
Happened to me too. I started a blog about them and was threaten because I told the truth. One of the television stations there posted my complaint and photos on their site. Here is the link:
http://www.ksee24.com/younews/83322507.html
I know your pain. I was also contacted my a local business paper that has them listed, and I've been talking to a reporter there that will be investigating them. Here is my blog:
http://msrozz-complaints.blogspot.com/
Sounds like fraud to me! I'm so tired of these companies trying to fraud the common person; I'm glad you posted this article but am sorry for your experience with this one. I know now not to order from them.
UPDATE:I have been speaking with a representative with Proxibid. She said that her company was very sorry about this incident and wanted to make amends. They have offered to refund all of my expenses in this transaction and an sincere apology. They understood my frustration and dissatisfaction. This came from Proxibid, not A & W Surplus. A & W Surplus has yet to do anything about this and I strongly suspect they won't. Crooked is as crooked does. I will continue to do business with Proxibid, but I would advise anyone and everyone not to do business with A & W Surplus and Auctions.
Update:I have been speaking with a representative with proxibid. she said that her company was very sorry about this incident and wanted to make amends. they have offered to refund all of my expenses in this transaction and an sincere apology. they understood my frustration and dissatisfaction. this came from proxibid, not a & w surplus. a & w surplus has yet to do anything about this and I strongly suspect they won't. crooked is as crooked does. I will continue to do business with proxibid, but I would advise anyone and everyone not to do business with a & w surplus and auctions.
I received an email stating an iMac for $19.99 as the advertised price, then you go to the website and it's much more. This is false advertising! From what I've been reading, the price advertised in the email must be honored by your company and I'd like to take that offer.
This review is lengthy and could be longer, but this is a true, honest experience we have had with AHS. We have had this service since we bought our home in 2002 with a brief 6 months back in 2005 when we didn't have them. We have called them out every summer for 12 years, sometimes twice and have called them out in the winter time as well. They send someone to do patch work on the ac units, we have two units in our home and both have had issue but the main unit is the one that has issues constantly. This past Tuesday, we came home to a hot house. We are in Texas and its already hot here! I called AHS and spoke to a very rude agent...I was rude too afterward. I pay this bill every month for 12 years and pay every time someone comes out. They sent a company out on Wednesday. The company that came out stated it was the coils and it would need replacing as well as leaks etc. but the coils were clean. He then gave us a sales pitch for a new unit that they could install. We have kept this service for all of this time because we knew and they knew that these units are going to need replacing, not just patching up. And by the way, our electric bills in the summer run between $400 and as high as $1000 before. Our units are 1997 units. On Thursday, we received a call from AHS stating that our out of pocket will be $1500 and $600 of that is the freon, it uses R22. They stated that the company normally charges $60 per pound of freon but they saved me money by only charging $50 per pound! I asked them what are they paying for and how much they are paying but they claimed to not have that information. And to add salt to this, they said we could do a cash out and find our own repair person and they would pay us what they would have paid the company that gave us the estimate...that amount is $620 but you only get it when you submit the receipts showing the repairs have been done! I asked about canceling my service because I just bought all new appliance for the kitchen and laundry so I really don't need their service if they aren't going to pay for a new ac unit. They told me I would have to pay cancellation fees and penalties...my contract end June 26, 2014! We have wasted so much money with this company, the rates have gone up every year and the service fees have to. I also didn't mention that we had them to come out a few years ago to replace out garbage disposal, the guy comes out. uses a broom, it worked all of 3 days, I called AHS back and they said they would not send anyone else out nor fix it! We let that slide thinking our home was otherwise protected...NOT! If an item is covered under warranty and it breaks, how can you charge for the repercussions of the non functioning item, i.e. FREON! Look all over the internet, complaint after complaint about AHS and HVAC systems and they always find a loophole to not replace!
Yep, having issues as we speak!
