I just this morning asked for a sample coffee and the girl...I have met her before when the store opened a couple months after moving from their really ugly Manhattan Village store front to a lovely store next to a Manhattan Village restaurant ...that this girl had a scowl on her face toward me and sure enough gives me a drop at the bottom of the sample cup...so I told her to put more in to her surprise and a guy said that's all we give and I said it's not supposed to be a drop at the bottom of the cup and I know the CEO...the CEO is on LinkedIn and you can contact him there or get the corporate fax.