Every comment on here is 100% accurate. I am currently experiencing the same thing. I paid $3300 for carpet from empire today. The sales rep explained that the first year was interest free and if it wasnt paid interest would start. On the 12th month i was hit with a fee for about $1000. I have called several times explaining that this wasnt the agreement. Shame on me for not doing more research but The rep straight lied to my face. I explained this to Wells Fargo but the service center person I spoke with only repeated the same phrase over and over as if they weren't even humans. Who in the hell just repeats " This is Wells Fargo, We cant help you with this charge"? At first they tried to say Empire today charged this to them. Then It was later established that they charged the interest for the first year. Everyone I speak to there just repeats the same thing over not even trying to listen. You can tell this is how they are trained to respond and that this type of activity and complaints is business as usual. Everything about this bank is crooked.
