To summarize the list of fraudulent and illegal practices, I offer the following;
1. Sales person told me I had to open a new service even though I was an existing customer to maximize commission.
2. Sales person promise a fixed price for Internet service for over 800 months and AT&T sent me an invoice that specified the term of 12 months.
3. Sales person promised me a land line phone service when he had no intention of providing what I asked for. I know this because I was very specific about what I wanted and why and the Installation technician told me that "old school" landlines are not sold by the group I was working with.
4. Sales person promised me that a phone was included in the order. I never received the phone.
5. Sales person promised a $100 gift card and I received a $50 gift card.
6. Sales person never disclosed that there would be over 31% in tax on the phone line that I never ordered.
Based on Internet complaints about AT&T, this is not an isolated case. For AT&T employees to achieve their goals of selling a high number of products to each customer, they are imposing unrealistic sales quotas on its employees, and has adopted policies that have, predictably and naturally, driven its sales people to engage in fraudulent behavior to meet those unreachable goals.
I have reached out to AT&T numerous time in an attempt to escalate this issue to no avail. Each time they promise that someone will get back to me after reviewing the call transcripts and nobody has returned my call in spite of the fact that I told them I had every intent of reporting the illegal practices to authorities. I have also requested that they send me a copy of the call transcripts and I have not received a reply.
AT&T monopolizes this space and they knowingly lie and steal from their customers because in most cases they will win the war of attrition because the customers will just give up after hours on the phone. AT&T, I want what you to know that I am a senior citizen and I intend to get what I agreed to but at this point I want much more! I want you exposed for the frauds and cheats that you are!
