I also had an awful experience with Biblesoft. I purchased their most recent software when I purchased a new computer with Windows 10 because my old Biblesoft Software would not work with Windows 10. Now I had no expectation that the old software would work with Windows 10, but I did have an expectation that the newest version available just a year ago would be supported as Windows 10 makes updates. So after less than a year, my software was worthless, as was the NIV Add-on that I had purchased along with it, unless I purchase their new software. They refused to either refund my money or update me to the new version for free. I found them unbelievably calloused, unreasonable, and difficult to deal with. The lead person of the company blamed it on Microsoft updates, as if it were beyond the pale that Biblesoft should stay current with Mircosoft Windows, the industry standard operating system that all software companies must learn to deal with. I would strongly encourage would-be buyers to stay away from Biblesoft. it is not hard to sink hundreds of dollars into Add-on versions and study software only to be forced to purchase their new version because none of it will work unless you do. I think that I, like most people who purchase Bible software, are a bit reluctant to hold a company to account for a bad product or services that sells Bible software, of all things. But perhaps Christians should hold their fellow Christians to a higher standard, not lower, especially when it comes to business and things that enter the public arena. It's really a shame to feel the need to speak out like this, but I still am finding it difficult to believe the way this company treats its customers. And I was dealing with the very top person of the company.
They definitely do not listen to customers, and as for me, I found that their latest version would not work with Windows 10 in less than a year, making both the program and my add-on Bibles useless. They would not refund and they would not give a free upgrade. And it was less than a year and I had purchased their most recent version, specifically because the old version no longer worked with Windows 10 because Biblesoft would not stay current with Windows 10 updates. I also agree about them being, as you said, "in a locked in world of their own." I have found over the years that when it comes to business, we must treat Christian-owned businesses just like any other business, even as an employer I learned that my Christian employees were often no better than my non-Christian employees and that I must hold them to the same standard. Beware of giving a pass to people or organizations because of the Christian name. In fact, I would guess that Biblesoft gets let insistence on good products and services specifically because Christians are inclined to just let it go. Sad, but true.
I bought their latest version at the time, and now Biblesoft tells me it was 8 years old! They sold me an 8-year old product, which I apparently was unfortunate enough to buy within the last 11 months of its life-cycle, and now neither it nor the add-on I purchased with it (which cost me more than the program, by the way, is useless, and I have to purchase a more expensive upgrade to the basic program to get anything to work! This is a really poor product and its customer service is even worse. I would caution any would-be buyers that if they purchase hundreds of dollars of add-on software to go with the basic program, as many do, that they risk Biblesoft not supporting the basic program as Windows makes not updates, and suddenly be left in a situation where ALL of the software, including the add-ons, is worthless, or be forced to buy a new version of the basic software in order to use their add-ons. Also be prepared for Ad hominem attacks such as "bully" or "unstable" when you dare to address this organization as a business, or when in exasperation find you must move beyond communicating with Biblesoft and bring it to various complaint organizations.
