I ordered 2 tempur mattresses. They done my ikano wrong, I had to go back the store sorting that out. Then got delivered the wrong ones! Back Into the store sorting this out!
Time and stress!
Got promised from Kingston store manager Mark a good discount (which he gave), free re-selection, free delivery or refund if I didn’t like the new mattress which were being delivered and up to 60 nights trial. The new manager agrees to offer the same. I am not happy with the new mattresses. Instead he says-" I don't know, call customer service! In other words sort it out yourself! Spent nearly 2 hours talking to customer service, called twice. They are telling me to read my terms and condition, forgetting what the store manager promised me. Telling me I should read my bed time reading! Is this a joke? lets see if there are any happy endings... only they have the power to make their customers happy.
When a store manager promises you something then you believe it! I feel betrayed! All the stress this is causing me, time, travelling around. I am a very angry upset customer.