I am an active duty soldier who has tried to apply for the Navy Federal Credit Union SCRA program. I have been given the run around by many rude customer service representatives. The other day, a representative told me that there is no such program available. After calling back, literally two minutes later, a representative provided me the fax number to submit documentation for the program. The fax number is incorrect and when I called back to obtain a different number or the correct one, they say there is no other number. I have applied to almost every other bank out there, (i.e. Chase, Bank of America, Citibank, American Express, Discover, etc.) and within 10 business days or sooner, I was granted approval for the SCRA programs. Navy Federal is a financial institution founded for the different military branches of the United States, yet they play with you and exhaust you from what you are entitled to by law! I have never ever been as disappointed and ashamed of such a financial institution. Maybe the best thing is to report this institution and it's actions, as I've documented along the way, to the JAG office for legal recourse!
