Worst security system I have ever had. I am elderly and they pushed fast talked - it was hard to keep everything straight. The alarm has been in for over a year and never has properly worked. Have to wave your hand back and forth in front of the motion sensor to get it to set. The garage door opener fobs maybe worked every 10 times of trying. When we did get an alarm it took from 1-3 days to be notified via phone. Now my garage door opener was really acting up and I called someone out and they advised that the alarm techs had messed up the wiring and I had to replace the garage door opener. Got nervous and had the electrician check Northstar wiring and was told that it is messed up. I will not allow one of their techs back into my home. Now I am going to have to battle them to cancel the "Agreement". I was told that this was an Agreement...not a Contract and that after 1 year it could be cancelled. Doubt that will happen. I have sent letters to Northstar and to the Utah Attorney General. I am unemployed and on a fixed income...shame on Northstar for the way that they are treating people.
I feel your pain! I am in Houston and my "Director Maurice Stevens" called my previous alarm company and advised me that they agreed to cancel my service with no penalty since it was almost ready to run out. However, Maurice Stevens gave me a signed piece of paper stating that he would pay half of any penalty charge for early termination should something go wrong. Well, after the fight I ended up having to pay $200 for early termination. I contacted Maurice Stevens via cell and he advised that he left Northstar after my install. I ask if he was going to honor his signed and dated agreement with me and he texted back that of course he would. He then tried to get me into some type of credit card scam. When I told him NO WAY...I haven't been able to contact him and it has been almost a year now.
