I could not agree more I bought Hillary's shutters that I thought were really expensive they where not fit properly my carpet was damaged( they did give me small refund for that) the shutters look badly fitted everyone asks me why there are gaps all around them, and now 10 months later I have had to get in touch with them because every time I open them wide to clean windows one of them falls off I have to try to lift it back on.The only reason I went to Hillary's is I saw there video that said they have great service fully qualified fitters and great reputation, What a load of rubbish I would never use them again, it is also very hard to get in touch with them.Kay