Today on 3/13/16, I went to auto zone to purchase a part. As I was being helped and talking, Mauricio, the assistant cut me off and went to answer the phone. He was talking to another customer on the line as if I was not there and he was not helping me. After about 3 minutes, I asked him to put that customer on hold as I was first and being helped. He kept talking to the other customer and just ignored me. I was more furious and finally he put the person on hold. I told him that he was very unprofessional and that was poor customer service. He just looked at me, and I said, “And Mauricio, you didn’t even apologize.” He just acted like nothing happened and he asked me what else I needed. I told him if this is the way auto zone is teaching their employees that the customers in the store are less important than they are wrong. I also told him that I have been in lines where this has happened and the person behind me called on got his answer and didn’t have to wait to get to the front. I was in complete disbelief when he asked me if he could finish helping the other customer and I told him, “no, I am just going to pay. He can wait 1 minutes while I pay.” Wow, his actions showed me complete lack of professionalism. I than asked to speak to a manager and he said he was the manager and there was another there if I wanted to speak to him. I knew that by talking to the other manager, they would just sweep my complaint under the rug and probably laugh about it. I have 4 cars and purchase a lot of parts and I would be happy to take my business elsewhere and avoid feeling like I was invisible and disrespected. Mauricio certainly did not get his title by being respectful and being professional with the customers. I would like to talk to a regional manager and resolve this issue. Deanna, El Centro, CA
