Dear officer
We called Phone [protected] today 11/30/2015 at 7.10 AM EST and talked to Aeroplan staff and then Supervisor Ms. Marlen(Ph [protected]) and discussed in details what happened . She did confirm that Aeroplan Staff didn’t warn/tell us about expiry of miles when we called on October 11 2015 and November 6 2015. She assured that your department will reinstate it and advised us to send you this email.
Here is the brief of our account and communications
First we called Aeroplan on October 11 2015 to look for three business class return flight from LAX to DEL on December 24 2015 and return on January 10 2016 Aeroplan Staff could not find any availability for these dates and didn’t even tell/warn us about expiry of Miles
We again called on November 6 2015 to make changes in booking . Same time we asked Aeroplan staff to book for us under three business class return flight from LAX to DEL on December 24 2015 and return on January 10 2016 with no success This time again Aeroplan staff didn’t tell us about soon expiry .
You can check both of our accounts that we are long term loyal customers for Aeroplan Air Canada and transferring points or transactions is not at any issue for us if we were notified on time
We didn’t get any email too about expiry earlier which Aeroplan officer did send it today for our records
Hence we request you to reinstate our 1204000 Miles to our accounts so that we can make booking since Aeroplan Supervisor did confirm about mistake too that we were not notified during both of our calls
