What a total disappointment dealing with hotels.com.
with a double booking that was made, the effort to rectify the booking was just TAXING. I was told when I made the booking that an e-mail will follow with booking confirmation. Never received it. Called again to make sure about the e-mail address they have, again, didn't get the mail. I called this morning to check why my employees were referred to syringa lodge in botswana. Apparently a double booking was made at cresta bosele. So my employees where reffered to Syringa lodge. Now the actual transaction with hotels.com for the booking at Cresta bosele and Hotels.com is void. How can Cresta Bosele ask me a much higher rate that what Syringa Lodge is charging? They are not my agent and therefore can not decide what to charge me. I tried to explain this to the operator but he kept on interrupting me when trying to explain details from my side. With this very frustrating call the operator warned me about using profanities when I said what the ****...please listen to recorded call. Called on the [protected] line as their toll free number does not work. The operator let me hold for several minutes to speak to a supervisor. After 30 minutes on this call from a cellphone no service. Appalling service. I will never use hotels.com if I have to nor will I ever recommend hotels.com...but I ques you have so many clients that you probably do not care about my complaint.
