I have had two service appointments cancelled for a GE washer repair. The water level on the rinse cycle will not fill to the appropriate level. Regardless of the cycle (color, permanent press or whites) and water level selected, the washer level on the rinse cycle will only fill to roughly the small cycle. I do not have a machine that senses the weight load to determine the amount of water to use.
The appointment scheduled on 9-16-15 from 1pm until 5pm was cancelled through an automated message w/no option to speak with a live person. This appointment was cancelled roughly around 2:00pm. I asked a friend to come and be at my home for the repair person. I felt badly because her time, and transportation cost were dismissed and disregarded by Sears scheduling team. She called me at work and I immediately got on the phone and spoke to a manager that was only able to schedule an appointment on September 26, 2017. I asked if I could speak w/a person that could possible order the part needed. Whereby technician would not have to make two trips, and the fact that I would take off from work - did not want to inconvenience another person. That conversation led to a dead end. I accepted the 9-26-15 appointment time. After phone conversation, I got on the website to see if I could get possible assistance that I didn't/couldn't get from prior conversation. A Friday, September 18, 2017 appointment was scheduled from 8am-12pm.
Called in prior to 8am today to be told appointment had been cancelled again. Representative said someone tried to call my home yesterday around 10am. Of course, I have a nine to five so no one was here to respond to the call. If the appointment was cancelled that far in advance on their end, then it seems to me that scheduling allowance should/could have been made to have this appointment time honored.
At this point, I have not rescheduled an appointment. It seems pointless for me to attempt to schedule one. I need assistance with appointment times being honored and a satisfactory resolution to the water level issue.
Your assistance in helping resolve this matter is greatly welcomed.
Christy Ector
404.763.4172 (home)
404.327.9058x1105 (work)
404.771.7876 (cell)
