I have the same issue with DIRECTV with the cancelation fee I am been charged 460 dollars for a cancelation of a contract I was never even informed about I was misinformed and given false information I have emailed the CEO Michael white and chase carey and even the president of customer service if I don't hear a good reply soon resolving this issue I will file a small claim to my local court. I live in Miami Florida I ask for all of you that have been victims of these scams by DIRECTV and you live by my area please email me so we can all go together to court and make a difference because my voice alone may not be as loud but if we all speak up we might be able to put an end to this or stop others for falling for this thieves again. Please think about it and send me a shout my email is lopezangi@yahoo.com