1. Deceptive advertising by mail and media. Also when disclosing; try enlarging the fonts or include a magnifying glass.
2. We've been a customer for years because there is no other options available. Since inception this $39.99 package has been in excess of $60.00. This is just for 1 television.
3. Your customer service hotline requires a 4hour window for scheduled repairs. In this time interval your automated service and tech tracking devices or people call every 15minutes for tech status. Perhaps you should have him wear an ankle bracelet.
4. Your tech arrives in an unmarked and rather used vehicle with no advertising or logos whatsoever. His id card and logo shirt is all he has. Yet the billing if from a 3rd party; apparently a sublet from an out of state "company".
5. These storms are common and frequent in nature in this state. Perhaps you should upgrade your devices and better train your personnel. This repair takes 15minutes; not 4hours of my time.
