Mr. Richardson contacted Driver Agent claiming that he downloaded a driver...installed it, and it still showed up as bad on our driver scan. We explained to him that the reason that iwas not showing as good was because the driver did not install. We gave him step by step installation instructions via email. He refused to follow the instructions, claiming that the problem was NOT the instructions. He said that the problem was the recommended driver was incorrect. We checked into this and found it to be the correct driver. We told Mr. Richardson that he could call and have one of our technicians walk him through the procedure, he again refused.
We determined that the problem was not with our service and we made every attempt to rectify the situation, but Mr. Richardson refused to follow our instructions. He gave us no choice but to deny the refund. As of today, 5/21, Mr. Richardson's claims of a chargeback are false. No chargeback has been filed on his account.
