I will never buy anything from Ikea or suggest any one to buy anything from IKEA
It is as two week night mare experience and it is still continuing.
I ordered furniture on 1st of November and I was expecting the delivery on 9th as per the details on order from 10-4pm
I didn't get the delivery
I called the customer service following Monday 3rd of November to see what's happening
They said some ware house error and so they couldn't deliver it and it will be scheduled for next Sunday 16th November
On 4th Tuesday some one from delivery calls and says he is waiting in front of house 130 and waiting to deliver in fact mine is flat and number is 4. I have no idea where from he picked up this house address from
Next day 5th of November I called customer service again and asked what is happening and clearly said I need to travel from Leeds to collect the delivery. Then the customer service guy it will be delivered on Sunday 9th November
I asked for compensation and he agreed to reduce the delivery price which is 29 pounds that is peanuts for my travel and effort.
Well expecting the stuff to come in I went to London on and waited all day on 9th from 10-2 and called customer service again
They said first oh it is on schedule then they said it is not
So I asked them to cancel the order and they agreed to pay me with in 3-5 days
On 12 November some one calls my friend (whose number I gave it as second number) and says they wish to deliver things at his door. The he said he is not expecting it and we did cancel the order already.
Today 13th some one approached my friends house and dropped one item and let. As my friends wife don't know that we cancelled she took that table.
I called the payments service and asked them verify what is happening
They put me to store again and the guy in store said oh some one is trying to deliver and there is one scheduled for coming Tuesday that is 18th November and put me on hold for 20 min and I got disconnected
I called the payment service again and they put me on hold again
Do Ikea really care about customers?
I think Ikea is the worst customer service I faced my life
