Spent £2000 on new bedroom furniture from Bensons for Beds. When it all arrived 6 weeks later and after disposing of the old furniture to make way for the new, 1 item was a wrong unit and was not in the catalogue or the showroom so would have to wait 6 weeks for a replacement. Next box I opened couldn't be completely put together as there were missing items so would have to wait another 6 weeks for replacement, the next box had 5 drawer handles missing but they could get new handles to me in a couple of days. The next box had a damaged item in it so again would have to wait 6 weeks for a replacement and the final straw was when the people I had to pay to build the wardrobe arrived, they said they couldn't move the units upstairs as they were not insured. Please not, I asked the delivery men to take the wardrobe pieces upstairs ready to be built but they refused and said to leave it to the people building it. Phoned customer services who suggested if I keep it all they might offer some compensation when everything was eventually sorted out. As the wardrobe could not be moved upstairs, there was no point in keeping it in my garage. They did not offer to move the wardrobe for us but agreed to take it all away. I sent a letter of complaint asking for compensation as we now had no furniture in our bedroom and all our clothes were in boxes around the house and of course it was now going to take another 6 to 8 weeks to get replacement furniture. All that the people in the shop were bothered about was losing the commission on the sale. There is one easy way to deal with that and that is to make sure the customer gets what the customer ordered in a timely fashion and fit for purpose.
