I have to agree with the views of the gentlemen above. The customer service of singapore standard chartered bank is appalling from my own experience. Frontline officers from the various internal departments would often advise the customer on differing timelines for case resolution and closure. The ownership of customer enquiries are non existential and the customer is almost left confused by conflicting information from the staff or worse unanswered enquiries. Even after the deadline for response has lapsed for days or weeks. When confronted, staff will make phone calls to the customer and intentionally hang up after a ringtone or two. Afterwards they will send an SMS to the customer indicating that the customer was uncontactable and unabashedly inform the befuddled customer that the said enquiry is still under review. Guess you call this indefinite extension of deadline for enquiry or case resolution. Very unprofessional indeed.
