It's great to finally find a forum to air my troubles with Neoset.
I was hired by Neoset a number of years ago, with the promise of being one of their first salespeople at the Jarvis and King store. I was also told that the average salesperson made $35, 000 per year. Based on that, I accepted the job, and worked at one of their other locations until the new store opened.
I was then shunted from location to location, and told I would finally be stationed at the Mississauga store. When I was told, I was shocked, based on the assurances I was given, and when I questioned the decision, the person said to me "DO YOU HAVE A PROBLEM WITH THAT?" I decided to just go along.
I worked very hard for my customers, and gave them thoughtful and cost-effective designs. I would make my commission, but at least half the time, the commission was taken away, because the customer was so unhappy they cancelled the order.
We, as salespeople, were given an inventory, which to my amazement, was done MANUALLY. I did my designs based on this inventory availability, only to find out after the fact that the product was NOT available. Customers would start to complain, and we did everything as salespeople in our power to assure the customer. We were basically told just to "stall" the customer and give them false reassurances. Then, when product finally did arrive, the installation crews often damaged pieces, and pieces were missing. We received no support from management.
The average salesperson made $20, 000 - $25, 000 per year, and that was after busting our ###, and taking all the "heat." I finally got fed up and quit.
I found Neoset to be a pathetically run company. The Director of Marketing at the time spent her time going from store to store delivering paper towels and toilet paper! I would have assumed that she would have had bigger "fish to fry" with all the problems. We went without toilet paper, yet she drove around in an extremely expensive vehicle.
When the product is available and put together properly, I'll admit, it was a good product, which is why I stayed. But there is no true leadership, management does not back its' employees, and they basically lie to their staff and customers.
