I have had a horrendous issue with Leons and Bruce Bergeron as well. I purchased a love seat and chair from the store in Laval. The boys in the shipping area placed it in the back of our pickup truck and when I asked them if they were going to tie it down they said it didn't need to be. We explained that we would be travelling on a freeway as well as mountainous roads. They insisted that it would be fine and did not need to be tied down. So we left with our purchases in the back of the truck. Not 15 minutes later the chair flew out of the back of the truck on to the freeway barely missing a car and a young man on a motorcycle. Fortunately no one was injured, or worse, killed. With the help of another motorist we were able to put the now damaged chair back into the truck and secure it as best as possible with bungee cords.
I called the store who put me through to 'customer service' (what a joke that term is with regard to Leons). I was told that the manager spoke to the boy in shipping who said that he had asked us if we wanted it tied down and we said no. Really? Who would say no? And that there was nothing that they could do. When I subsequently called the head office and spoke too Bruce Bergeron, he informed me that once the goods have left Leons property it becomes the responsibility of the purchaser and and that the liability would have been mine had anyone been injured or worse. Wow that's customer service. And they have refused to replace the chair. I will never shop at Leons again and will advise as many people as possible not to as well.
