Kia Cerato
I came across the "Management Philosophy" on the web page and I find you are service and customer orientated but I am afraid that does not happen in Malaysia. It's pretty disappointing and that is why I am writing to you as I need a justification.
I bought Kia Cerato and collected my car on the 29th of Jan 2014. Shortly on the 28th Feb 2014, my car tyre went flat as it was cracked. I was lucky that I had made a stop at petrol station to purchase some things. So on the same week which was on a sat (on my day off) I took my car for servicing and that's when I brought up the issue and showed them. They were not very helpful and I was told to contact Continental Tyre manufacturer for the claim. I bought my car from Kia Motors MY and it's brand new car with good tyres. The tyres were relatively new and rest of the three tyres are still fine. So if I had hit on something and cut the tyre, wouldn't that happen to at least the other tyre(s)? I did not buy those tyres from continental. It's kia cerato that I bought that came with good tyres.
So after that, they did proceed with the inspection etc and report showed it's not under warranty and said it's unavoidable. What is 5 years warranty? And why is Kia pushing this issue to the Continental tyre manufacturer? Shouldn't I be dealing with Kia Motors?I feel this is a rip off. The car is merely 1 month old and definitely qualifies for warranty replacement.
None of the personnel were helpful or trying to resolve the matter. I believe this is not the first case as I had Kia dealers telling me the same scenario. I really need your help and justification on this matter.
Thank you.
Kristytn@hotmail.com
