I agree wholeheartedly. A sub-contractor came to my house, did a terrible job, and apparently left with our drill which has been missing since the install. There are holes in the wall where the carpet was ripped out, gaps where the flooring is not flush with the wall and worse! the stairs have a weird lip that the installer did not fit the molding to, so it sits there crookedly on top and angles down to where it meets the floor. I never imagined that the sales rep would have omitted that the stairs would look like that. A LIP? A LIP?! That was not expected. And now it is months and months later since Frank has not been calling us back. I guess they are sending the same contractor, so there's something. A LIP...I don't even know what to say or how to deal with these people. In home sales is AWFUL, you cannot get a complete picture of how these people are robbing you and leaving it almost worse than before. I would been better to spend my money on a class to learn to do it myself. Hindsight.
