I agree with ALL of the above comments and the truth of it all is that Sears does not care. I see that 400 days ago, someone wrote to the CEO. Well, I was just given the name of the CEO to call and guess what... it's a different person... Bruce Johnson. No-one cares. I think we should all go to the stores and as people are buying the products, we should walk over to them and tell them NOT to buy the maintenance agreement ! I don't care if Sears goes out of business either. If you don't care about your customers, why would your customers care about you? Problem is, I doubt that Sears even reads these comments and even if they do, they don't care. Go to a mom and pop appliance store that depends upon customer satisfaction to stay in business.
