I've just read a bunch of complainants and it's now 2014 I ordered 3 orders before Xmas so end of nov. 2013 and beginning of dec 2013 for Xmas presents it's now after New Years January 10 and still nothing I log on to hatchet gear and it has showed my orders in the printed state for over 2 weeks I've tried to call the # listed for costumer service on hatchet gear no answer for over a month straight I've emailed a couple times a week with no response? I remember a few years ago you would order and you would get a email right away confirming the order the 3 or 4 days later another email stating it had been shipped. I'm not sure if they have new people running this now but what ever is going on it is very horrible costumer service. Anything I have ever order I've gotten so far I hope I get my merch then I'm afraid that I will never order from hatchet gear again. The twiztid shop is now open and are by far a way more pleasant exsperience so juggalo's I hope you all get what you ordered then start ordering from the twiztid shop there ran like hatchet gear was ran 3 or 4 years ago and they will answer the phone or email you back