Like an idiot, I ordered taps (because they were cheaper) from this company over two months ago. I have had dreadful customer service in chasing them up. I've been informed that they were not sent because there is an extra charge for posting them to Ireland. However, they omitted to inform me of this earlier. I've been calling from a mobile and left hanging on till I've nearly paid for the taps again. The agent I just spoke to kept yawning in my ear and then leaving me hanging. I'm still waiting for said taps and wish I had read these other posts before dealing with QS Supplies... 'won't be going there again! :(