Wow, it is hard to believe, but every single complaint that I have read here is a carbon copy of what I am experiencing right now! The ritter employee that gave all of the obviously ridiculous explanations previously is an idiot. The exact same problems occur everyday with my dsl service and it is 4 years after his post. My goodness, I understand needing to have the time necessary to make repairs and upgrades, the highway road crews make better time than ritter. The comment about piss poor customer is very accurate also. I finally gave up and no longer call to complain because all they do is tell you basically that you have great service and there is nothing wrong. they will send someone when they can, of course they come out and say, we can't find anything wrong. Yada yada yada. I wish I knew who to complain to, to get some results and make them liable for their service. It s costs a fortune and I have to reset my box every single hour, just to watch a movie on netflix. I can't make it through an hour series show half the time. It's rediculous! If I had any option other than crappy satelite internet I would switch in a heartbeat. I have to pay for phone service, I don't even have a phone plugged in, just my internet. I think it is apalling that they don't have to answer for their lack of delivery of reasonble services for money spent. If you had to rely on ritter for lifesaving services you better just plan your funeral, they stink and they lie!
