Hi guys,
I have jouned CUA since April 2013. I was happy customer and I just lived it, everything was good till they launched new website, then my bad experience started.
1) Im not able to see online how much my offset account save me interest. I have to check it on montly statement ..., anyway I cant check it daily and easily as its used to be before.Why u needed to make urs harder while others make it easier?
2 ) I got my second loan through CUA.Mmmmm was it good Idea?
If you have breaker pakage u are eligible to get five loans for NO VALUATION FEES, NO PAKAGE FEE.It means you save me $200 + $350 = $550.So u guess what!
3) Now, I have another problem.
This is auto chase.
What is that mean?
For example;
My montly loan payment is $2000
It means my yearly payment is $24000.
if you pay every fortnight your payment should be $24000÷26= $923.
Now auto chase comes and credits your home loan account for $152 every fortnight, because new CUA system doesn't understand every year is 26 fortnight s not 28!.
So this is my new challenge to explain them.
3) I was behind the line for long time no one could answer or not qualified enough to advise me.
I have to go to bank to see someone.
