I wanted to contact you personally and let you know I was disappointed to hear that we lost your business. We at Weed-A-Way take tremendous pride in providing the best service to our customers and apologize that we did not meet your expectations. Although we try to cover all the bases, we aren't perfect. We obviously let you down, and apologize for any inconvenience we may have caused you. No one in the industry can match our dedication to providing you with a beautiful lawn and great service! Throughout the year we send out several letters, statements, invoices that note very clearly your service continues from season to season please contact the office if you wish to discontinue. The reason the service continues is to maintain a healthy lawn. You are not locked in a contract for life ... all you have to do is simply contact the office and let us know you no longer need the service and the account is cancelled, or simply ask the moment you sign up that you do not want automatic renewal on your account and we could have the account cancelled after one season, We try to offer many different options for our customers, so that this does not happen Complaints about lawn care usually centre on a dispute about what services were to be provided. In many cases, agreements with lawn care businesses are made over the phone which can lead to miscommunication, please contract our office so that we can work together and come to an agreement!
