We went and spent over 3k at teppermans (London) on a new sectional, coffee table, 2 end tables and 2 lamps near the end of July/beginning of august. the end piece of the sectional was delivered with a broken frame... so we called they sent a tech out, 3 days later they said they'd send a replacement out another 2 days later their guys showed up knocked over a hallway table which broke my sunglasses and delivered me the new piece... which has a noticeably different sheen to it and isn't as firm as the rest of the couch. I called and aa told it should shine up more with use but they'd make a note of it and if it still bugged me they'd send a tech out again. Its a couple weeks later and its no different so ill have to go threw that whole process again it seems... but it doesnt end there;
tonight while wiping some crumbs off my coffee table and much to my surprise the finish started flaking off the edges of the table! how can a 2 month old table that is hardly used be showing signs of were already and have the finish flake off?!? So again i get to waste my time going threw their rather slow process and since we bought the matching end tables im sure its just a matter of time before they have the same issue.
Long story short, furniture quality seems to be rather poor and over priced, customer service tho friendly enough is slow at best.
I wouldn't recommend shopping there, I've bought better quality for less at other local stores
