I will also never use Orbitz again! I travelled to Rome, Italy and was incredibly jet lagged. Walked to our (not 5, but 6 star) hotel where we were told they did not have our reservation and they were booked. We also showed the Orbitz itenirary and statement showing we already had paid. The hotel couldn't do anything and Orbitz REFUSED the refund! Because we were in Rome during a festival, the only thing open was a hostel room. Great way to spend our honeymoon!
