I am relieved to hear that I am not the only person who has had a bad experience.
I ordered 2 velux blinds last August. They have both been replaced twice and I am waiting for them to be replaced again. They either have the wrong tension or they just snap and the material just hangs.
I have experienced all that has been described above. I have had advisors not turning up or returning my call, head office saying they would call back and one advisor shouting at me in my own home saying it was my fault that the blinds kept breaking and that he refused to help me.
Regardless of the bad after care that I have received ( I ordered the blinds in August 2008 and it is now May 2009) there must be something basically wrong with this specific velux blind fitting.
The advisor I am dealing with now is has been very helpful but even he can see that there is no point fitting new blinds if they are just going to fall apart after a month.
This whole experience has been very frustrating, and I really don`t know how to proceed. At the very least I should be offered a refund so that I can get decent blind elsewhere.
