I booked a flight with Mango Airlines on 31 July for a return trip to Durban with my husband.Due to unforeseen circumstances we are now unable to fly over the coming weekend. On 5th of August I called their call centre the entire morning to no response. I sent an email informing them about this to enquiries@flymango.com and again no-one acknowledged my mail. I called the call centre again today and was attended to by a consultant who I explained my predicament to (Scelo Mathibela). He explained the R500 fee that I will incur and that I will not get a refund, instead they will issue me with a credit note to which i understood. He requested me to send a fax/email to him explaining this and I did as told. Again I did not receive any acknowledgement. I called the call centre again to make sure my mail was received and was attended to by another lady consultant. I am now told in order for them acknowledge my flight cancellation I must submit some sort of proof otherwise there is nothing they can do. Nowhere is this written in their policy that I need to behave like a school child and send through copies of proof. I have informed them of my request, is that not enough for them to process this? Can a supervisor call me please?
This is me trying to cancel this flight way before the departure date before i am named as a 'no show'. Mango Airlines is very quick to take our money but when attending to customer needs does not take equal care. Please can somebody attend to this and assist.
I booked a flight with mango airlines on 31 july for a return trip to durban with my husband. Due to unforeseen circumstances we are now unable to fly over the coming weekend. On 5th of august I called their call centre the entire morning to no response. I sent an email informing them about this to [email removed] and again no-one acknowledged my mail. I called the call centre again today and was attended to by a consultant who I explained my predicament to. He explained the r500 fee that I will incur and that I will not get a refund, instead they will issue me with a credit note to which I understood. He requested me to send a fax/email to him explaining this and I did as told. Again I did not receive any acknowledgement. I called the call centre again to make sure my mail was received and was attended to by another lady consultant. I am now told in order for them acknowledge my flight cancellation I must submit some sort of proof otherwise there is nothing they can do. Nowhere is this written in their policy. I now have to behave like a school child looking around for proof so that I can be worthy of their attention? I have informed them of my request, is that not enough for them to process this before I 'forfeit' the departure deadline to cancel.
When mango airlines takes my money it is okay, however when I want to make ammendments to my flight I am given the runaround? And i'm penalized on top of that!
Can a supervisor call me please?
