We made CAR reservations on ORBITZ.COM in August 2017 for April 24th, 2017. Evening before I left for the trip, I printed the document off of Orbitz.com web-site under My travels. The next day when we arrived in Oahu, Hawaii, we went out to look for the Advantage bus to pick up our car. When the bus never arrived, I called advantage number and the recording stated that it was after hours and that it was closed. THen, I asked one of the employees of the airport where I can find the bus, he stated that the company is no longer in existance and that hertz had purchased the company. So the whole family, myself, my husband, 2(2years old) twin boys, our au pair, and 10 bags went to the hertz office. When we arrived, hertz said they could not rent us the car under orbitz confirmation number, only with an advantage confirmation number...
Ok, I called Orbitz, I asked them to make a reservation for us at the Hertz we were at, the same car at the same price. After being on hold and transferred a couple of times, they said that they were not responsible because advantage rental car emailed everyone expect for people renting from our airport(oahu, Hawaii)! and all they can do is make another reservation for us at another place at the current cost of rental!(this is after speaking to them for 2hours!) At this time we were extemely tired and upset. Since we were at hertz, we asked if there was a car available for rent...answer was NO! we ended up waiting for a car to be returned so we could rent it. We rented a smaller car and paid over 200 dollars more for the week rental. After we rented the car...a few hours later. I called ORBITZ.COM again and spoke with a manager. I told him what had happened and he was very rude and treated me like I was trying to con him. He then put me on hold and called Hertz himself. Then he gave me many explanations why he did not want to give me a credit for the difference for the rental car...finally he agreed to give us 200dollars credit at ORBITZ.COM. This was the worse experience I have had with any company.
