Basically having arrived two hours early for a flight to Dublin from stansted we ended up missing our flight due to the baggage carousel at check in being broken
As result, the Que was astronomical and when we realised that we were if fact cutting it thin due to the amount of back log from we notified staff who directed us to gate 150 and too hat we would get express check in and make our flight! Ten minutes later with no movement whatsoever ever we consulted with the same staff member who told us that it was to late and she closed the gate!
This had nothing to do with us and it was impossible from the very begging to ever make it on a flight that was in fact incapable of checking customers in! 110 pounds later and no help from anyone, particularly when I asked for the incident to be put in writing we arrived home wry angry and broke! I expect to be refunded in full
Additionally we were told to try go to the gAte without checking in and as a result all if my liquids etc that were in my checked in large bag where removed and binned,
all at the value of at least 200$
Where and how do I go from this?
