I had been a customer of this company for years, when I discovered a couple months ago how high their fees have become. $69.95 per QUARTER. I used to pay $80 per YEAR. I sent an email at least two months ahead of my renewal date saying I wanted to CANCEL. I was ignored. So I sent another email with the same request, and the admonition not to try to charge my debit card. Again, ignored. Then on July 23, 2017, then charged my debit card $69.95. For the third time, I complained and demanded the charge be reversed. FINALLY I got a response, saying my account was canceled but not until October. In other words, they keep the money they charged without my authorization. When I twice notified them to CANCEL, I withdrew my permission to charge my account.
This group has an "F" rating from the Better Business Bureau. Sleazy. It's too bad, since I did like the service. But not at the obscene pricing they have put in place. I would avoid Newspaper Archive.com at all cost. I have filed a BBB complaint, but am not holding my breath for a resolution. Just disgusting.
The company ignored repeated requests from the Better Business Bureau for a response and a resolution. I was told by the BBB that they typically ignore consumer complaints. To make it even worse, they have blocked my access to the site and its contents. Even though they TOOK my money and refused to issue a refund. My membership should be active until November. Avoid this company like the plague. They are thieves, pure and simple.
