Bad customer services. Airbnb traveler cheat me. be careful
I'm a hoste. I have no problem, many real positive reviews... one of last guest extend her stay and I accept because the room was free. Unfortunately, She (Journalist girl from Washington DC) doesn't want to pay immediately (only109 § the week). I was patient during one week When I asked her to book because one guest need the room she did, the same day she lived home at 3am without informing me and cancelled the booking. what does airbnb do, they quarantined my account without any evidence, because she said that I upset her . I just asked the guest to pay or I will inform the authorities. Very bad Customer service on airbnb. I have still no answer. My payment for the booking is still pending. So my guest stayed for free and no payment for the cancellation she did. I lost 15 days rent. Airbnb want only to take money from guests and hosts. You can try Bedycasa it's better service and their phone is well working.
