aldready raised a complaint ... alex gave a call that the amount will be given back by thursday... which did not return back .. no follow up taken on the case ... did not pick my call.. gave only a reply to the message that " for sure it will happen on monday which is today .. 15-07-2013 " no reply till now ...amount not given still
Hello, please who ever reads this message pass the information to ur chairperson Mr.CK RANGANATHAN...
The service given at green trends at chennai is getting very worse day by day. The service provided by few untrained staffs working ther s spoiling the whole brand name...
Request you to take action regarding the same.. this s janani ... residing at t nagar... who had an horrible experience at green trends...
Had an hair straightening the first time at green trends.. ashok nagar branch... the experience was bad.. and also it was not a complete straightening... then after 5 months has root touch up there only and also told the person whi did strghtng to make it complete straight which they missed out d previous time... they made it... but .. they told me to wash after 3 days only... told i would not be in a position to come after 3 days to salon dor first wash... but rhe person for that said the first wast has to be done only at salon hence he called me the second day itself for the wash... next two days my hair was completely dry and i directly went there for complaint... the lady whi was ther as head was very rude and arrogant was not at all giving a soace for me to speak and was questioning me like do you knw what is straightening? Without knowing are yoy doing? And etc qs in a very worst manner...ehich has to be taught by u ppl to us and cm cannot read and gothrough about straightening before coming...
And at last she found that the hair was burnt... and face to dace said nothing can be done and she said to cut my hair only which i was not willing to do...
Then i came out of the place...
By june1 my dad went there for hair cut ... they some how brainwashed my dads maind and sold a complete package of facial.. haircut.. colouring... for 19650...
After the first facial my dad had some allergy ... he ni more wanted to continue... and rhe ppl there should first test w3ith skin for facial ... without doing that the have daringly sold for 5 facials and so n so packages by cheating him said 20% off...
I gave a call today and said to reduce the offer price n give back the money since v r not willing to continue taking it...if they have sold this after 1 st facial i would have left this issue... but the sold before doind the facial and giving a test sold for 5 facials.. and got the complete amt...
Request u to revert back the amount to us... hope u undrstnd how frustratd i would b now...
The lady name who i mentioned above is padmavathy i hope... take action towads this and give back the funds...
Do reply for given query.. want amount back ... enough of cheating customers likr this .. otherwise will make this a big issue
From: Green Trends
Date: Mon, Jul 8, 2013 at 10:31 AM
To: jananiuday1@gmail.com
Cc: corpcomm@cavinkare.com
Dear Ms. Janani Udayakumar,
Greetings from Green Trends!
We thank you for your valuable feedback. We extend our extreme apologies on such incorrigible experience you have had at Ashok Nagar Salon. The issue is taken seriously to respective Area Manager for scrutiny. Kindly provide your contact number to speak to you.
Our apologies once again and assure the above experience will not occur again.
Thanks & Regards,
GT Care
M - 91 [protected]
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