I agree with every single person here! They refused to acknowledge that I sent oir SCRA info for 2 deployments, even though each was mailed certified mail with a return receipt to me, faxed with the confirmation letters kept, mailed FROM JAG certified mail and still nothing. We paid our truck off early and we're very close to paying our car off early and we will be done with them, especially since 3 months in a row my husband handcarried a check into the branch and they put it in the wrong account. Oh yes, they remember he was there, but just like the SCRA paperwork there was no proof it was for that reason. So we had to seriously wait up to 6 weeks for them to contact the member who's account it was each time, if they agreed it wasn't their money then they would put it back. If not, we would have to PAY FOR OUR OWN ATTORNEY AND TAKE THE OTHER PERSON TO COURT TO GET OUR MONEY! More expenaive option than if the oher member would just say yes that isn't my money or, I don't know, if NFCU would have done their job right to begin with. So, after ensuring them that if we had to sue the other member, Navy Federal would be sued as well and the tellers that handled each of these transactions and NFCU would. Also be sued to foot the bill for my attorney as well. They weren't too happy with that and have been extremely rude ever since and the money was in my account in a few days. By the way, they did put the other member's account number on the receipt every time, so thank you NF for just handing my hubby another member's account number as well as putting in an account number that was completely different than ours. All of our banking is with Marine Federal and USAA. Marine Fed is very easy on loans, but we are actually finding Capital One better. Their SCRA policy is 4% on everything and they make it all retroactive to the day of service or day of the account starting. We are getting refunded such a large amount of money, it will pay our last ccard with them and still have a few thousand to put into our IRA! Bottom line, NFCU is worthless from start to finish, Marine Fed has great interest on their checking accounts, capital one is 100% lovely on SCRA and they have cheap APR on loans too. Just refinanced that auto loan for 2.98% APR and we're going to make the same payments we were with NFCU and it'll be paid off 1 hear earlier.
