We have a summer home and every year we suspend our service for our phone, we close up from Columbus day weekend to mid-April every year. I called last month after we closed up and now I just got another bill for the full amount. I just phoned and spoke with a service representative who claimed I never called last month, when I know I did. I made all my calls on the same day, for cable tv and for phone and getting our dock taken out, it's a yearly thing that I do and I am always determined to save money when we are not using the place.
So, now I owe another full month's service on a place that is closed up with antifreeze in the pipes. I was tempted to just cancel the account altogether but that phone number has been in the family for over 35 years and used to belong to my deceased parents. So, I guess I'm stuck but I am angry enough to just close the account, period.
I suspend service every winter and never had a problem when we were with Verizon, not once.
I think I'm going to try to get cable telephone service in the spring when we reopen the place for the summer but for now am stuck paying a higher bill I didn't budget for, right before the holidays.
I know I called, I was told it was not on record and there was nothing that can be done. I am truly suspiscious that the person I spoke to just didn't do it right and/or was lazy.
