Nov.21/08
Sir or Madam:
On Tuesday, Nov. 18th, we drove to Kingsway to the Bay to buy a prelit Christmas tree advertised on sale for 40% off the regular price-- a 7.5 ft Glucksteinhome tree for $269.99. There were none in stock. Another one caught our eye but was not available at the store. The third choice was the 6.5 ft. Blue Cashmere tree, at regular price, but none were available at the store. This is customer service?
After a coffee to punder our situation, we came back and asked about the Blue Cashmere tree again. No, none are available. Two were on display, but we were told it was not the store's policy to dismantle a tree for purchase . How can trees be advertised and not be available? It is early in the season.
No one suggested to check the other stores. We asked the supervisor to check and, yes, there were a few at West Edmonton Mall and Southgate. For good customer service, the supervisor should have suggested about checking the other stores.
Off we drive to Southgate from Kingsway and discover one is available. We ask about our first choice, the Glucksteinhome tree. None are available. We purchase the Blue Cashmere tree at regular price. We do get our senior's 15% discount and we open an account and get another 10% off.
Yesterday in the Journal, there is the Blue Cashmere at 40% off! My savings would have been more with the 10% account opening then what we paid. How can Kingsway Bay satisfy customers with this special if no trees were available 2 days ago?
Your stores advertise that lower prices will be matched. What do you have to offer to satisfy this customer before I cancell my card?
