Ardith,
Thanks for the post. I recently received a quote ftom Lowe's and Empire and Empire's quote was much about $800 higher. The sales guy stated that Empire's floor is better, can be installed next day, etc. He was not the sharpest tool in the shed but I overlooked that. It was not sitting comfortable with me seeing that I knew more about installation than he did. He left the house and I called him the next day to say I was interested. On this second call, he mentions that he is not sure if the vinyl flooring needs to be removed and if so, it would be extra but we won't know until the installers arrive. He has been with Empire for 20 years and just doesn't know if it will need to be removed. I looked at the floor and I can tell it needs to be removed. Once again, this leaves a bad feeling in my gut. This post has just convinced me not to go with Empire. It is disturbing when the customer knows more than the salesperson. Once again, perhaps they are good with carpet but definately not hardwood floors.
Thanks!
written 9/24/2008
