25th August, 2008
Mr. Shoaib Jamil Iqbal,
Executive,
Sh. Chartered Bank,
Karachi.
SERIOUS COMPLAIN AGAINST YOUR STAFF AT TANZEEM BRANCH.
Dear Mr.Shoaib, I Tauseef Hasan Usmani having a serious complain against your
incompetent staff at Tanseem Branch DHA. Details are as bellow.
1. On 7th August I went to bank (Tanzeem Branch, I am already having there a account) to know about the procedure to open a company’s account (sole proprietorship).
Mr. Saad told me about the requirement that bank need NTN copy and ID card copy (Only two things) and it wild be done.
2. On 11th I went again along with all required things and two cheques (Rs.140, 625) in the name of my company “FEMCO”. Mr. Saad then got my signature and stamped all on an opening form. I enquire when my cheque will be credit in my account he said next evening. I said OK.
3. After 8 days I got a call from Mr. Saad that you also need to sign a stamp paper and one request on your letterhead. It was SHOCKING for me that after such time you are asking me. On enquire about cheques he said that they are still lying with me. I was very disturb that they made a mistake and I am the one who will bear the cost.
Immediately I went to bank along with letter and One more cheque in the name of my company (Rs.46, 875). I said to Mr. Saad that you should have known about the procedure that bank needs. I requested to see the bank manager. He than arranged it. I told manager about the incident, he apologies for the event and promised it will be done today and you will have no problem. I accepted his excuse and left the bank.
4. On 23rd August I went to bank again to draw the money, when I asked to Mr. Saad about the cheque book he said that your cheques are still lying here because your account hasn't open yet because your mother name does not match in Nadra list. I said what the hell you are saying (I was very rood). If it was the case Why you did not called me? Sir your phone was not connecting, the lame excuse he made. in 7 or 8 days my phone was not able to get your call it is impossible. I can challenge, I can have list from Mobilink that how many calls I received in this period. The allegation that I gave my mother name wrong in my previous (where they got the all required information) account. IS IT POSSIBLE THAT I CAN FORGET MY MOTHER NAME? I said if it is wrong in my previous account, how it is running? I requested to see the manager. Manager came with smiling face (it was horrible for me that it was all happening under his supervision and he is smiling) I did not shake hand with him he said “ Yah badtamizi hoo ti hay” I said this is customer feedback. I shouted on him he then threatened me don’t do this I will throw you out (a angry customer is receive this behaviour from Executive officer from the bank?) I then got all the cheques from him and request any executive no. or Email to whom I can complain. Manager said OK take this and
DO WHAT EVER YOU WANT TO DO. I luckily got your number.
5. Same day I went to another bank and they made it all possible what I was looking for. I am also switching my all other accounts from your bank due to this insulting event.
6. One positive note to bring in your notice, before Mr. Saad there was another gentleman Mr. Junaid. He was really a man of talent and really a true banker.
I miss him a lot.
7. Only your quick action towards these gentlemen can reduce my anger and I can be a loyal customer as usual, OTHERWISE I WILL HAVE THE SAME FEELING FOR THE BANK AS I HAVE FOR ABOVE MENTIONED GENTLEMEN
8. I will share all my experience (with your bank) with all my community after your decision.
Thanking you in anticipation
Tauseef Hasan Usmani
CEO
